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Volunteering FAQ
IN THIS ARTICLE
Volunteers
Thank you for giving your time and heart. These guides will help you discover activities you love and make the most of your volunteering journey.
- Finding activities and getting personalised recommendations
- Take the Volunteer Matching Quiz
- How to Change Your Volunteer Role
- How to sign up to be a volunteer?
- Managing and Viewing Volunteer Profile
- What to do if you cannot attend (cancellation / no-show)
- Log attendance and hours during activity
- Leave a review and log hours after activity
- Earn Your Volunteer Certificate
- How to Redeem FeelGood
Charity / Community Partners
We appreciate the amazing work you do. These steps guide you in creating and managing activities so more volunteers can support your cause.
A. Setting Up Activities
- Getting Started: Community Partner and Charity Staff Account Creation
- How to Access Your Charity Dashboard
- Creating a New Activity Page (Step-by-Step Guide)
- Activity Types Explained: Ad-hoc vs Programme vs Flexible Programme
- Writing a Strong Activity Listing (What to Include & Template)
- Tips to Improve Your Activity Listing Over Time
- How to Edit or Update an Existing Activity Page
- How to complete or unpublish an activity when needed (end or make as draft)
- View and Export your Full Activity List
- How to List a CSR or Corporate Volunteering Activity
B. Handling Registrations
- How to Track New Volunteer Sign-Ups
- View and export your registration records (can filter by activities)
- How to Remove a Volunteer Registration
- Update a Volunteer’s Status
- Accept or Reject volunteer registration
C. Managing Volunteers
D. After the activities
Volunteer Centres
Thank you for supporting both charities and volunteers. These tools will help you oversee the big picture, onboard partners, and encourage more people to give back.
A. Onboarding Charities
- How to Add, Onboard, and Offboard a Charity
- Inviting Charity Staff to Join the Community Partner Dashboard
- Removing a Charity or Staff Member from the Dashboard
B. Managing Volunteers
- Adding Additional Questions To Volunteer Role Registration
- How to Assess and Update Volunteer Information
- Referring Volunteers to Community or Charity Partners
- How to Export Volunteer Lists from the Dashboard
C. Registration of Activities
- Recommend Volunteers to Community Partners
- Updating Volunteer’s status
- Assigning Volunteer to be Volunteer Leader
- Creating a New Volunteer Activity Page (Step-by-Step Guide)
- How to List a CSR or Corporate Volunteering Activity