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Charity Staff FAQs
IN THIS ARTICLE
About us
Thank you for the meaningful work your charity does every day. These guides are here to help your team get familiar with Give.Asia, manage your charity page, create campaigns and events, understand donations and payouts, and make the most of the tools available to support your fundraising journey.
Managing Your Charity Dashboard
New to the dashboard? Start here. These guides will help you understand what each key section is for, where to find important donation information, and how to manage the basic settings your charity needs for fundraising.
- Introduction to Your Charity Page and Dashboard
- What do donors see on my charity page?
- How can I access my charity pages as an Admin?
- How can I change the Preset amount?
- How can I customize the Donor Field Form?
- How can I add a Widget/Donate Button to my charity website?
Managing Donors, Donations and Records
- Where can I view my donor records?
- Where can I find my charity's donation records?
- How can I reassign a donation to the correct campaign?
- How do I update/cancel a recurring donation?
- What happens if a recurring donor's card expires?
- Can my campaign only accept recurring donations?
Creating Campaigns and Events
These guides will help your team understand the difference, choose the right format, and set up fundraising pages that are clear, engaging, and easy for donors to support.
- Which campaign type should I choose for my charity?
- Someone wants to fundraise for my charity. Where should I guide them?
- How to manage campaigns created by your supporters?
- How can I edit donation preset amounts for each campaign?
- What types of events can Give.Asia support for your charity?
- Step-by-Step Guide: How to create an online event for my charity
- How to Create a Charity Event with P2P and Direct Donation
- How to Create a Event with the Ticketing?
- Can I change the currency of my charity?
- Can I change charity's campaign to private mode?
- How can I feature campaigns on my charity page?
- The number of donations on my event page does not match the Excel report. How should I ask for help?
Growing and Engaging Donors
Getting a donation is only the beginning. These guides will help your charity keep donors informed, show the impact of their giving, encourage recurring support, and use tools like updates, thank-you messages, milestones, matching grants, and Kindness Shop to build stronger donor relationships.
- How to attract new donors to my charity?
- How can my charity get new donor?
- How can campaign updates help me engage donors?
- What is a Thank-You Message?
- How to Manage Recurring Donations for Your Charity
- How can I boost giver's donation amount with Milestones Feature?
- How can I showcase a matching grant on Give.Asia?
- What is Kindness Shop?
Fees, Payouts and Account Settings
- What is the fee that a charity has to pay?
- What does Tip for Give.Asia means?
- What does cover transaction fee means? (Discontinued since 19 April 2026)
- Is there a minimum amount needed to receive payout?
- Managing Your Charity’s Bank Account Details
- How and When does Give.Asia send donations to charities?