How do I update/cancel a recurring donation?


Recurring donation information that can be updated

  • next charge date
  • frequency
  • card number
  • tax deduction information
  • donor name and email

Below are the steps for charity staff to update the recurring donation.

  1. go to the Donations tab of your charity portal 
  2. search for the recurring donation record by either donor name or email
  3. click View recurring donor under that record
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  4. In the next page, click EDIT/CANCEL SUBSCRIPTION to edit/cancel the recurring donation. UPDATE CARD in the Payment details section.
  5. Save the change

Note: Donors are able to edit/cancel on their own by following instruction in this article - https://help.give.asia/article/124-how-do-i-editcancel-a-recurring-donation

To update tax dedcution information of past donations, please reach out to [email protected].

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