How to manage campaigns creates by your supporters?

Fundraiser-Created Campaigns are a valuable asset in expanding your charity's fundraising efforts. Here's some information can help you know how to effectively manage campaigns initiated by your supporters.

Supporter-created campaigns are fundraising pages started by individuals or groups who want to raise funds for your charity.

These campaigns can help your charity reach new donors through your supporters’ own networks. Once created, they may appear publicly and receive donations for your charity.

What are supporter-created campaigns?

Supporter-created campaigns are created by fundraisers, not directly by charity staff.

For example, a supporter may create a birthday fundraiser, challenge campaign, or community appeal to raise funds for your charity.

Funds raised through these campaigns will go to your charity, but the campaign content is created by the supporter.

Why can supporters create campaigns without charity approval?

Supporter-created campaigns are designed to make it easy for anyone to start fundraising for your charity quickly.

Because of this, Give.Asia does not require charity staff to approve every supporter-created campaign before it goes live. This helps supporters take action immediately and begin raising funds for your charity without waiting for manual approval.

That is why there is currently no setting for charities to approve each supporter-created campaign before it is published.

How can I identify campaigns created by supporters?

You can check this from the Campaigns section in your charity dashboard.

Campaigns created by charity staff will usually show the fundraiser name with “(Staff)” beside it.

Campaigns created by supporters will not show the “(Staff)” indicator.

What should I do if a campaign is unsuitable?

If you notice that a supporter-created campaign is unsuitable, inaccurate, or not aligned with your charity’s work, charity staff can end the campaign directly from the charity dashboard.

You may do this if the campaign:

• Does not align with your charity’s message or values
• Contains inaccurate or misleading information
• Uses inappropriate photos, wording, or claims
• Was created without proper context
• May confuse donors or affect your charity’s reputation

Where possible, we recommend reaching out to the fundraiser before ending the campaign. This helps maintain a good relationship with your supporter and gives them a chance to understand your charity’s concerns.