Why didn't my donation go through?

Donations may fail for a few reasons, including:

  • Typos in your card number, expiry date or CVV code
  • The donor name not matching your card's billing name
  • Insufficient funds 
  • Payment declined by the issuing bank (if your donation attempt seems outside your normal spending habits)
  • Browser or device issue (sometimes the card issuer requires authentication which could be blocked by your browser or device before it gets popped out)
  • Issues with your internet connection (sending encrypted card information requires a stable internet connection)

Here are a few ways to troubleshoot this:

  • Try using a different credit card 
  • Try your donation again using a different web browser and/or device.
  • If all else fails, call your bank and ask them to make sure they aren't blocking the payment
  • Try a different payment method, or they can contact their issuing bank for more information. Retries may succeed.

If none of this worked, please contact our team at [email protected] and we'll help you troubleshoot the problem. Make sure you let us know if you've already tried some of our troubleshooting tips and take a screenshot of any error message you observed!

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If you encounter any issues or have questions, don't hesitate to reach out to us at: [email protected].

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