Why didn't my donation go through?

Donations may fail for a few reasons, including:

• Typos in your card number, expiry date or CVV code
• The donor name not matching your card's billing name
• Insufficient funds 
• Payment declined by the issuing bank (if your donation attempt seems outside your normal spending habits)
• Browser or device issue (sometimes the card issuer requires authentication which could be blocked by your browser or device before it gets popped out)
• Issues with your internet connection (sending encrypted card information requires a stable internet connection)

Here are a few ways to troubleshoot this:

• Try using a different credit card 
• Try your donation again using a different web browser and/or device.
• If all else fails, call your bank and ask them to make sure they aren't blocking the payment
• Try a different payment method, or they can contact their issuing bank for more information. Retries may succeed.

If none of this worked, please contact our team at [email protected] and we'll help you troubleshoot the problem. Make sure you let us know if you've already tried some of our troubleshooting tips and take a screenshot of any error message you observed!