GIVE values you and respects your privacy. We collect information to support our relationship with you, improve our services, and communicate to keep you informed on updates. We ensure that this information is securely protected, if applicable, and that we will use the information responsibly.
Collection and Use of Personal Information
We collect personal information when you create an account or edit your account information, donate to a project, or create a fundraising page. We also collect some technical information about your use of our Website. This information is used to facilitate your use of the site and your donations, to contact you when necessary, and to improve your experience by sending you on-boarding emails.
Creating a GIVE Account
When you create an account on our Website, we collect basic information about you - your name and email address. We collect additional personal information if you submit a profile or picture, or create a fundraising page.
Making a Donation
When you make an online donation on GIVE, we collect personal information such as your name and email address, if you have not already provided these details. Credit/debit card information is collected by third-party payment vendors, eNETS and Paypal. This partners use of your information is based on their terms of service and policies, which you should review. We will collect only your GIVE account information and donation history. We do not collect or have access to the credit/debit card information our third-party payment vendors (eNETS and Paypal) collect to process online transactions.
Disclosure of Personal Information
We will share your personal information with our agents, representatives, service providers and contractors in order to process your donations, offer you services in connection with our Website, communicate news and information about GIVE, provide customer service, enhance and improve customers’ donor experiences, and complete financial transactions. These third parties are provided with your information only to the extent necessary to serve these purposes, or as otherwise authorized by this policy.
Aside from the purposes described above, we will not disclose your personal information without your consent, unless: (1) we need to respond to a subpoena, court order or legal process; (2) an emergency situation requires disclosure before your permission can be obtained (e.g., situations involving potential threats to personal safety), or; (3) to protect our rights or property, or the rights or property of another person.
We may share aggregated demographic and statistical information with our other partners. This is not linked to any personal information that can identify any individual person. You can view our data protection policy here and our information security management policy here.
Withdrawal of Consent
If you do not want your personal data to be collected, used, and/or disclosed, you may withdraw your consent via e-mail addressed to the Data Protection Officer (“DPO”) at [email protected] We will endeavour to give effect to your withdrawal request within ten (10) working days from the date we receive the withdrawal notice.
If you have any queries related to our organisation’s collection, use or disclosure of personal data, please drop an email to [email protected]