How can I get my donation refunded?

Since all donations are immediately available to the Campaign Fundraiser and may have already been withdrawn, we encourage donors to contact the Campaign Fundraiser to request a refund so they understand why the funds might be taken out of their account.

To do this, visit the campaign you’ve donated to and click or tap the envelope icon next to the Campaign Fundraiser's name to send them a message about refunding your donation.

If you don't feel comfortable contacting the Campaign Fundraiser, please click "Contact Us" above and share your reasoning for your refund request so that we can try our best to help.

If you feel that your donation was misused or that the Campaign Organizer you donated to has committed fraud, you may qualify for protection under the Guarantee. To learn more about the Guarantee, please visit:

Still need help? Contact Us Contact Us