Why didn't my donation go through?

Donations may fail for a few reasons, including:

  • Typos in your card number, expiry date or CVV code
  • The donor name not matching your card's billing name
  • Insufficient funds 
  • The car being declined by the issuer (can happen if your donation attempt seems outside your normal spending habits)
  • Browser or device issue (sometimes the card issuer requires authentication which could be blocked by your browser or device before it gets popped out)
  • issues with your internet connection (sending encrypted card information requires a strong internet connection)

Here are a few ways to troubleshoot this:

  1. Try using a different credit card 
  2. Try your donation again using a different web browser and/or device.
  3. If all else fails, call your bank and ask them to make sure they aren't blocking the payment

If none of this has worked, please contact our team at [email protected] and we'll help you troubleshoot the problem. Make sure you let us know if you've already tried some of our troubleshooting tips!

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