Why didn't my donation go through?

Donations may fail for a few reasons, including:

Typos in your card number, expiry date or CVV code
The donor name not matching your card's billing name
Insufficient funds
The card being declined by the issuer (if your donation attempt seems outside your normal spending habits)
Browser or device issue (sometimes the card issuer requires authentication which could be blocked by your browser or device before it gets popped out)
issues with your internet connection (sending encrypted card information requires a stable internet connection)

Here are a few ways to troubleshoot this:

Try using a different credit card
Try your donation again using a different web browser and/or device.
If all else fails, call your bank and ask them to make sure they aren't blocking the payment

If none of this worked, please contact our team at [email protected] and we'll help you troubleshoot the problem. Make sure you let us know if you've already tried some of our troubleshooting tips and take a screenshot of any error message you observed!